Player Support Specialist

PUBLISHED: July 14, 2020
SERIOUSLY, Helsinki, Finland

Are you passionate about games and providing top-notch support for players? Do you have excellent communication skills and desire to help others? If you said “yes!” to these questions, we’d love to hear from you! 

We are looking for a Player Support Specialist to join our team at Seriously (Helsinki office). Working as part of Seriously player support team, you will be giving structured feedback and communicating with our players to provide top-notch support in a swift and friendly manner.

In addition to the skills and experience listed below, we are looking for a motivated self-starter who is ready to hit the ground running in an energetic environment where everybody pulls their weight, where every idea is valued and where, if we get it right, we might just conquer the globe.

What does the ride include?

  • Provide first class support to players
  • Investigate possible issues together with different teams
  • Create and update FAQs and documentation
  • Take part in improving tools, practices and processes
  • Communicate with colleagues to constantly improve our games

What does it take to sign up for the race?

  • Passion for games
  • Strong desire to help and support the players as well as your colleagues
  • Understanding of mobile technology
  • Strong attention to details
  • Persistent and proactive; independently seeking out the most important thing to do based on team objectives and goals
  • Fluent English (spoken and written). Other languages are considered a plus
  • Ability to work on weekends (approx. 1 weekend/month)
  • Previous experience in tech support is considered a plus

 

We offer you a steady, transparent working environment, not to mention free snacks in the kitchen! We dare to say that we are one of the most successful gaming companies in Finland so with us you surely are working with the best on the field! 

If you feel you´re up for the challenge, please apply as soon as possible as we´ll fill the position as soon as we find the right candidate.

 

About Seriously Digital Entertainment

We are building mobile games that become entertainment properties. We are passionate about great storytelling, unique characters, desperate conflict and unlikely heroes. We are inspired to build brands that can give back to the world.

We are in this because we are driven to make great games. We want to make games that keep you playing, in the blue glow of your phone until the small hours. Games that stay in the back of your head through the day and games that you want to fire up quickly for just one more round during your lunch break.

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We recognise the importance of protecting your personal data provided in the context of a job opening with Seriously. You can find more information regarding our data processing practices in our Candidate Privacy Policy available at https://www.seriously.com/candidate-privacy-policy/ .

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