IT Support Specialist (fixed-term) SERIOUSLY / Helsinki, Finland

PUBLISHED: November 26, 2020

Is supporting people and troubleshooting close to your heart? How would you like to see inside the IT support team and tasks in the games industry?
We are looking for an IT Support Specialist to join our team at Seriously (Helsinki office). The position is fixed-term for 6 months to start with. As an IT Support Specialist, you’ll work as part of the IT team carrying responsibility on trouble shooting, repairing, maintaining and supporting computer hardware and related peripherals.

In addition to the skills and experience listed below, we are looking for a motivated self-starter who is ready to hit the ground running in an energetic environment, where everybody pulls their weight, where every idea is valued, and where, we are just about to conquer the globe.

What does the ride include?
  • Diagnose and resolve software and hardware incidents, MacOS and Windows running a range of software applications
  • Assist with any user reported IT incidents
  • Helping out with account creation and management
  • Follow and solve work requests using the ticketing system
  • Install and configure workstations according to specs
  • Provide best possible level of customer service both onsite and remotely

What does it take to sign up for the race?

  •  Solid understanding of MacOS, Windows environments and mobile devices
  • Customer service oriented attitude and great team working skills
  • Self-starter who has get things done attitude


What would make us amazed?

  • Previous experience in Gsuite (or other cloud based system) administration
  • Technical support at the network level
What’s in it for you?
We rarely have a fixed-term position open but due to a few bigger IT related projects we would love to find a new team member to work with for the upcoming months. However, there might be a possibility for the contract to continue after 6 months depending on the outlook of the IT needs.
We offer you a steady, transparent, startup-minded working environment, not to mention free apples in the kitchen! Based on our fresh employee survey our TOP3 motivating factors in our work are 1) good opportunities for learning and development, 2) opportunity to influence own work, and 3) nice colleagues. We dare to say that we are one of the most successful gaming companies in Finland so with us you surely are working with the best on the field!
If you feel you´re up for the challenge, please apply as soon as possible as we’ll fill the position as soon as we find the right candidate.

 

 

About Seriously Digital Entertainment

We are building mobile games that become entertainment properties. We are passionate about great storytelling, unique characters, desperate conflict and unlikely heroes. We are inspired to build brands that can give back to the world.

We are in this because we are driven to make great games. We want to make games that keep you playing, in the blue glow of your phone until the small hours. Games that stay in the back of your head through the day and games that you want to fire up quickly for just one more round during your lunch break.

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